Privacy Policy – Mutate Waves

Effective Date: August 8, 2025

1. Who We Are

Mutate Waves is a digital brand specializing in the sale of sound design products, including presets, samples, and MIDI files. For the purposes of this Privacy Policy, Mutate Waves is the data controller responsible for your personal data.

2. Data We Collect

We may collect and store the following information:

  • Personal Information: name, email address.
  • Technical Data: IP address, approximate location (country), device type, browser, and operating system.
  • Purchase History: products purchased, date/time of purchase, and download logs.
  • Messages & Interactions: inquiries submitted through contact/support forms or email.

3. How We Collect Your Data

We collect data when you:

  • Make a purchase through our website.
  • Subscribe to our newsletter.
  • Submit a contact or support form.
  • Leave a review or comment on our products.
  • Interact with us via social media or email.

4. Why We Collect Data

We use your information to:

  • Process and deliver your orders.
  • Send you updates about products, offers, or news (only if you have given consent).
  • Provide technical support and customer service.
  • Maintain your purchase and download history.
  • Prevent fraud and verify transactions.
  • Comply with legal and tax obligations.

5. Cookies and Similar Technologies

Mutate Waves uses cookies and similar technologies to:

  • Maintain essential store functionality (e.g., shopping cart).
  • Store your browsing preferences.
  • Analyze traffic and improve user experience.

You can disable cookies in your browser settings, but this may affect the functionality of the site.

6. Data Retention

  • Billing & purchase data: retained for the period required by applicable tax laws.
  • Account or contact data: retained until you request deletion.
  • Newsletter subscription data: retained until you unsubscribe or withdraw consent.

7. When We Share Your Data

We do not sell your personal information. We only share your data in the following situations:

  • Payment processing: with our payment provider Payoneer for secure transactions.
  • Email and communication services: such as FluentSMTP or Mailchimp, to send essential messages and updates.
  • Legal compliance: when required by law or a competent authority.

8. International Data Transfers

If your data is transferred outside your country (for example, email servers hosted in the U.S.), we ensure safeguards are in place to protect your information and comply with applicable privacy laws, including GDPR.

9. Legal Basis for Processing

  • Contract: to process purchases and deliver products.
  • Consent: to send you newsletters or promotional emails.
  • Legitimate Interest: to prevent fraud, improve our site, and protect our business.

10. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Withdraw your consent at any time.
  • File a complaint with a data protection authority.

To exercise your rights, contact us at privacy@mutatewaves.com.

11. Contact

If you have questions or concerns about this Privacy Policy, contact us at:

Mutate Waves
Email: support@mutatewaves.com